Privacy Policy
Our Privacy Protection Policy
Here is our policy on the protection of personal information, how to access your personal information, and how to request updates or removal.
Information Collected and Use of Information
We collect certain information required to provide you with optimal service and to communicate with you through our website, newsletters, email, online chat, text messages, phone, or other methods.
Online Information Collection Forms
The information collected in various online forms is stored in a secure database and protected by cyber surveillance systems. No sensitive information is transmitted by email. No information will be shared with third parties without your consent.
Online Payment Solution
All the solutions we recommend and use allow for payment management through redirection. This way, no banking information is stored in our databases.
Consent
We may obtain your consent through the method and system used. Your consent can be explicit or implicit. It can be provided virtually, in writing, or verbally, by you or by an authorized person.
Information Collected Online through the Use of Cookies
During online browsing, we collect information to personalize your navigation and preferences, such as the language of navigation or to track engagement goals for actions on our website. The cookies installed are stored on your browser. You can accept, refuse, or clear them from your browser's cache at any time.
Statistical Collection
We use Google Analytics GA4 to collect online browsing information, Mailchimp for newsletter viewing statistics, as well as Meta and Looker Studio for the SEM campaigns we manage.
How to Access Your Information?
We take the necessary and appropriate security measures to ensure the confidentiality of the personal information we retain.
Only our employees, collaborators, and service providers who need your information to carry out their tasks have access to it.
We will never use or disclose your personal information for other purposes.
Retention and Destruction of Your Information
We retain information only for the period during which we actively provide services. All unnecessary information is securely destroyed.
Access to Your Information and Request for Verification
You can request access to your personal information. This request allows you to know the information stored in your record. You can request the destruction of your personal information at any time.
Please contact us by email at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Or in writing to:
Elnova Ltée
60 rang de la montagne,
Rougemont Québec, QC
J0L 1M0
We will respond within 30 days.
Responsible for Personal Information Protection
Jonathan Ledoux
This email address is being protected from spambots. You need JavaScript enabled to view it.
450 469-1400
60 rang de la montagne,
Rougemont Québec, QC
J0L 1M0