Privacy Policy

Our Privacy Protection Policy

Here is our policy on the protection of personal information, how to access your personal information, and how to request updates or removal.

Information Collected and Use of Information

We collect certain information required to provide you with optimal service and to communicate with you through our website, newsletters, email, online chat, text messages, phone, or other methods.

Online Information Collection Forms

The information collected in various online forms is stored in a secure database and protected by cyber surveillance systems. No sensitive information is transmitted by email. No information will be shared with third parties without your consent.

Online Payment Solution

All the solutions we recommend and use allow for payment management through redirection. This way, no banking information is stored in our databases.

Consent

We may obtain your consent through the method and system used. Your consent can be explicit or implicit. It can be provided virtually, in writing, or verbally, by you or by an authorized person.

Information Collected Online through the Use of Cookies

During online browsing, we collect information to personalize your navigation and preferences, such as the language of navigation or to track engagement goals for actions on our website. The cookies installed are stored on your browser. You can accept, refuse, or clear them from your browser's cache at any time.

Statistical Collection

We use Google Analytics GA4 to collect online browsing information, Mailchimp for newsletter viewing statistics, as well as Meta and Looker Studio for the SEM campaigns we manage.

How to Access Your Information?

We take the necessary and appropriate security measures to ensure the confidentiality of the personal information we retain.

Only our employees, collaborators, and service providers who need your information to carry out their tasks have access to it.

We will never use or disclose your personal information for other purposes.

Retention and Destruction of Your Information

We retain information only for the period during which we actively provide services. All unnecessary information is securely destroyed.

Access to Your Information and Request for Verification

You can request access to your personal information. This request allows you to know the information stored in your record. You can request the destruction of your personal information at any time.

Please contact us by email at:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Or in writing to:

Elnova Ltée

60 rang de la montagne,

Rougemont Québec, QC

J0L 1M0

We will respond within 30 days.

Responsible for Personal Information Protection

Jonathan Ledoux

This email address is being protected from spambots. You need JavaScript enabled to view it.

450 469-1400

60 rang de la montagne,

Rougemont Québec, QC

J0L 1M0

Elnova

Address: 160 Rang de la Montagne
Rougemont, Québec
Canada, J0L 1M0

Email: [email protected]

Tel.:450 469-1400
F.C.:1 800 361-9579
Fax:450 469-1708